1. Refund & Return Policy:

At Aptiva, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

2. 30-Day Return Window:

You may request a return or exchange within 30 days from the date of purchase.

3. Eligibility for Returns:

To be eligible for a return, your item must meet all of the following conditions:

• Unused, unworn, and unwashed.
• In the same condition as received.
• Original packaging included.
• Tags attached.
• Free from stains, perfume, odor, damage, or alteration.

For hygiene reasons, we reserve the right to reject returns that do not meet these requirements.

4. Non-Returnable Items:

The following items are not eligible for return or refund:

• Sale or discounted items.
• Gift cards.
• Worn or washed items.
• Products damaged through misuse.
• Items returned after 30 days.

5. Refunds:

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund request.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Late or Missing Refunds:

If you have not received your refund yet:

1. Check your bank account again.
2. Contact your credit card company.
3. Contact your bank, as processing times may vary.

If you still need assistance, please contact us.

7. Exchanges:

We only replace items if they are defective, damaged, or incorrectly shipped.

If you need an exchange for the same item, please contact us.

8. Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Original shipping fees are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for higher-value returns.

9. Need Help?:

For any questions regarding returns, refunds, or exchanges, please contact us.